Our Vision and Approach
OCAS was founded by experienced industry professionals who share a common vision to create a focused, adaptable and intelligent customer management business adding real value to clients and operating with unrivalled business integrity.
Operational Model
OCAS operating model consists of smaller, high performance centres. The OCAS centre has the capacity of up to 40 seats, with additional room to expand should it be required. The size of our centre ensures an outstanding level of focus on and accountability for client campaigns. Our choice of location was determined by our commitment to create a people-friendly environment.
OCAS Flexibility and Scalability
OCAS is able to support all types of client programmes, ranging from small short-term campaigns through to substantial long-term outsourcing programmes.?Our aim is to create, manage and deliver the right end-to-end solution for our clients, not just deliver business into OCAS and we actively partner with other organisations to do so. This includes working with other carefully selected contact centre providers to give de-risked additional capacity or right-shore capability while retaining complete accountability to our clients for performance. Our People Unlike many contact centre providers OCAS believes in making long-term investment in our people. OCAS employees enjoy full employment contracts and substantial opportunity for career development and progression.
Commercial Model
We believe that business is about creating win-win outcomes. Wherever possible we seek to maximise every outcome, linking our reward to the performance that we deliver whatever the nature of the client programme.
Quality
We recognise that we will only continue to grow and succeed by continually delivering consistently high levels of quality and performance.