Services
OCAS contact services provides our clients with inbound, outbound, and integrated customer management solutions. With the added advantage of having the ability to deliver multi lingual services for pan European programmes .Our aim is to maximise the value of every customer interaction, whether success is measured in terms of customer satisfaction, revenue, loyalty, case completion, or a combination of these outcomes OCAS Contact services can be operated outside of normal business hours to generate more opportunity and deal with customers at their convenience. OCAS Provides an online CRM Management tool to maximize on every opportunity on customer contact. All are calls digitally recorded and categorized by outcome to fit with our clients strategic requirements.
By offering a high and consistent level of customer contact, OCAS Maintains and improves the individual customer's data integrity on an ongoing and consistent data cleanse basis.
Customer Care & Retention
- Service / Booking Reminder Calls
- Customer CSI Programmes
- Vehicle Health Check Follow up
- Mystery Shopping Programmes
- Up-sell programs
- Change of personal details / Data Cleanse
- Complaint and issue resolution
- Recall Management
- Technical Help desk
Customer Acquisition
- Test Drive Booking Campaigns
- Service Plan Sales
- MOT Insurance Sales
- F&I Sales
- Lead generation
- Product information requests