As the founders of OCAS, we have many years experience within the Retail Sales and Customer Service Support industries. Predominately, these skills have been in acquired within Automotive Retailing for brands such as Audi UK, Ford, BMW, Peugeot and Citroen. Our supply chain mechanisms and customer support skills have also been developed through the Retail Sports Industry to organisations including The Football Association, The Rugby Football League and MUFC Ltd. Given that our Customer Support Centre Infrastructure (CSCI) attributed to the majority of our business success, the company decided to open this area of our business and expertise as a commercial proposition in 2009, extending our customer support and contact centre to new commercial partners. The result was the birth of 'One Call Automotive Solutions' (OCAS), with a desire to be one of the leading providers of specialist out-sourced customer contact in the UK within 3 years.
OCAS delivers a package of outstanding quality services, whilst maintaining a professional service at all times. With its company headquarters in Rossendale, north of Manchester, we offer bespoke inbound and outbound call contact solutions, using a unique blend of live dedicated and home based call agents.
"OCAS had an entirely different approach and, as a new player, have been able to embrace the new technology which apd has developed for our 360osi® and flightrax® programmes."As a small-sized contact centre specialist, we seek to add value and profitability to all our client relationships, from blue chip companies to SMEs. OCAS is committed to providing the best possible level of service.
apd group
This breadth of relevant experience places OCAS in an excellent position to help complex businesses meet their strategic goals. By outsourcing the contact element of client delivery to OCAS, it enables our customers to focus on their core business activity, while our team of skilled professionals expertly represent their brand and or service.
OCAS's main focus is on the quality of interaction in each and every contact event, delivering a first class service and leaving nothing to chance. We will provide a specialist service capable of representing any client and will quickly gain an understanding of their ethos, ensuring continuity and reliability is consistent within our delivery.